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I don't recognise this transaction
I don't recognise this transaction

Find out what to do if you don’t recognise a transaction in your Zilch account

Updated over a week ago

Contact us ASAP if you don’t recognise a transaction on your Zilch account.

At Zilch, we take protecting your account very seriously and have measures in place to keep you safe. We’ll raise a claim, freeze your account to prevent any further activity and investigate the transaction in question.

We’re online to answer any worries or queries. Contact our Customer Support Team via live chat between 9am and 6pm, Monday to Sunday. You can also call us on +44 (0)20 3405 9775.

Why am I receiving emails asking me to enable my card?

As a security measure, we lock your account when it’s not in use. This means that if you don’t enable your card before you shop, your purchase will automatically be declined. Don’t worry, it only takes a second to enable your card.

Worried about fraud? Find more tips on how to protect your account.

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