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Why can’t I log in?

Get help with logging in to your Zilch app.

Updated over 2 weeks ago

Have a problem logging in? App updates can sometimes sign you out of the app. To fix this:

  • Close the app completely

  • Check for updates in your app store

  • Install the latest version

  • Reopen the app and try logging in again

Using a new phone?

For extra security, we’ll double-check it’s really you when you log in on a new device.

  • First, we’ll send an email to confirm the login attempt

  • The email will prompt you to request an SMS code – we’ll send it to the number linked to your account

  • Then, simply enter the code into the app to log in securely. Never share this code. Zilch will never ask you for it. If someone does, hang up and contact us immediately.

Logged in but can't shop?

If you’re in the app but can’t make a purchase, your account might be blocked.

Still need help?

If you still can’t log in, please contact Customer Support and we'll be happy to help.


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