Advice and answers from the Zilch Team
Signing up to Zilch
Common questions about opening a Zilch account
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Purchases
How to make a purchase using Zilch and what to do if your purchase is declined
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Payments
How to pay your balance and what to do if you’re having financial difficulties
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Refunds and returns
Everything you need to know about refunds and returns
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Managing my account
How to update your details and resolve any issues
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Using Zilch
Everything you need to know about how to use Zilch, including all of our product features
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Rewards and referrals
How to earn and spend Zilch Rewards, plus how to refer a friend
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Fraud and security
Stay safe online: here’s how to recognise and report suspected fraud
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Contact Zilch
How to get in touch with Zilch, including feedback, complaints, bankruptcy and bereavement
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Legal information
All the boring but very important stuff you need to know
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