Advice and answers from the Zilch Team
Signing up to Zilch
Common questions about opening a Zilch account
12 articles
Purchases
How to make a purchase using Zilch and what to do if your purchase is declined
8 articles
Payments
How to pay your balance and what to do if you’re having financial difficulties
8 articles
Refunds and returns
Everything you need to know about refunds and returns
8 articles
Managing my account
How to update your details and resolve any issues
12 articles
Using Zilch
Everything you need to know about how to use Zilch, including all of our product features
13 articles
Rewards and referrals
How to earn and spend Zilch Rewards, plus how to refer a friend
7 articles
Fraud and security
Stay safe online: here’s how to recognise and report suspected fraud
3 articles
Contact Zilch
How to get in touch with Zilch, including feedback, complaints, bankruptcy and bereavement
5 articles
Legal information
All the boring but very important stuff you need to know
4 articles