Zilch Help Center

New to Zilch

Here you'll find the FAQs related to signing up to Zilch

19 articles in this collection
Written by Zilch Support (KC) and Zilch Support

Purchases

Here is information on how to make purchases via the App and Tap and Pay

7 articles in this collection
Written by Zilch Support (KC) and Zilch Support

Payments

How to make payments using Zilch

6 articles in this collection
Written by Zilch Support (KC) and Zilch Support

Refunds and Returns

All things refund related live here

7 articles in this collection
Written by Zilch Support (KC) and Taslimah Begum

Managing your Zilch Account

How to refer friends and how to change your personal details

15 articles in this collection
Written by Sania Abbas and Zilch Support (KC)

Product Features

Here you will find out about all of Zilch's product features

7 articles in this collection
Written by Zilch Support (KC)

Zilch Rewards

How to earn them, spend them and what they are!

3 articles in this collection
Written by Zilch Support, Taslimah Begum, and Zilch Support (KC)

Reporting Fraud

Help on unrecognised purchases or goods not received

3 articles in this collection
Written by Zilch Support (KC)

Accessibility and Financial Difficulty

Here you will find articles on supporting customers with life events and financial difficulties

3 articles in this collection
Written by Zilch Support (KC)

Feedback and Complaints

We'd love to hear your feedback

3 articles in this collection
Written by Zilch Support (KC)

Legal Information

Please find our Privacy Policy and other legal bits and pieces here

6 articles in this collection
Written by Zilch Support, Zilch Support, and Zilch Support (KC)

Successful Pay in 1

3 articles in this collection
Written by Zilch Support

Successful Pay In 4

3 articles in this collection
Written by Zilch Support

Overdue Pay In 4

2 articles in this collection
Written by Zilch Support

Any Refunded Purchase

3 articles in this collection
Written by Zilch Support