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Why is my account blocked?
Why is my account blocked?

Find out why your account is frozen.

Updated over a week ago

If your account is blocked, you should be able to see a banner at the top of your Zilch app explaining that your account has been put on hold. If you can't log into the app, head to our article Why can't I log in?

Why is my account frozen?

There are a few reasons why your account may be blocked:

  • You have outstanding payments

    See more about missing payments.

  • You reported unrecognised payments

    If you report fraud, we'll block your account for your security.

Still need help?

Get in touch with Customer Support or start a Live Chat in the app.


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