Zilch

If your account is blocked, you should be able to see a banner at the top of your Zilch app explaining that your account has been put on hold. If you can't log into the app, head to our article <a href="https://help.payzilch.com/en/articles/20165-why-can-t-i-log-in">Why can't I log in?</a>

There are a few reasons why your account may be blocked:

See how to <a href="https://help.payzilch.com/en/articles/10900-how-do-i-verify-my-identity-with-zilch">verify your ID with Zilch</a>.

- We still need to verify your ID
 See how to <a href="https://help.payzilch.com/en/articles/10900-how-do-i-verify-my-identity-with-zilch">verify your ID with Zilch</a>.

You're currently on a payment plan See more about how we can help if you're <a href="https://help.payzilch.com/en/articles/41362-get-help-with-financial-difficulties">experiencing financial difficulties</a>.

- You're currently on a payment plan See more about how we can help if you're <a href="https://help.payzilch.com/en/articles/41362-get-help-with-financial-difficulties">experiencing financial difficulties</a>.

See more about <a href="https://help.payzilch.com/en/articles/9972-what-happens-if-i-miss-a-payment">missing payments</a>.

You reported unrecognised payments

If you <a href="https://help.payzilch.com/en/articles/8644-how-do-i-report-fraud">report fraud</a>, we'll block your account for your security.

- You have outstanding payments 
 See more about <a href="https://help.payzilch.com/en/articles/9972-what-happens-if-i-miss-a-payment">missing payments</a>.
 
- You reported unrecognised payments
 If you <a href="https://help.payzilch.com/en/articles/8644-how-do-i-report-fraud">report fraud</a>, we'll block your account for your security.

Get in touch with<a href="https://help.payzilch.com/en/articles/14874-how-to-contact-zilch"> Customer Support </a>or start a <a href="com.payzilch.app://help?openChat=true" rel="nofollow noopener noreferrer" target="_blank">Live Chat</a> in the app.

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You might find these Help Centre articles useful:

<a href="https://help.payzilch.com/en/articles/6666-why-was-my-purchase-declined">Why was my purchase declined?</a>

<a href="https://help.payzilch.com/en/articles/6696-i-don-t-recognise-a-purchase">I don't recognise a purchase</a>

<a href="https://help.payzilch.com/en/articles/27274-why-have-i-been-referred-to-crs">Why have I been referred to CRS?</a>

- <a href="https://help.payzilch.com/en/articles/6666-why-was-my-purchase-declined">Why was my purchase declined?</a>
- <a href="https://help.payzilch.com/en/articles/6696-i-don-t-recognise-a-purchase">I don't recognise a purchase</a>
- <a href="https://help.payzilch.com/en/articles/27274-why-have-i-been-referred-to-crs">Why have I been referred to CRS?</a>

Still need help?