Zilch

There are a few possible reasons your purchase didn't go through, including:

Not enough money in your linked bank account

You have <a href="https://help.payzilch.com/en/articles/9972-what-happens-if-i-miss-a-payment">overdue payments</a>

Your <a href="https://help.payzilch.com/en/articles/12604-how-do-i-link-a-debit-card">linked debit card</a> has expired

You need to finish setting up your account (eg <a href="https://help.payzilch.com/en/articles/10896-what-id-can-i-use-to-sign-up">verifying your ID</a>)

- Not enough money in your linked bank account
- You have <a href="https://help.payzilch.com/en/articles/9972-what-happens-if-i-miss-a-payment">overdue payments</a>
- Your <a href="https://help.payzilch.com/en/articles/12604-how-do-i-link-a-debit-card">linked debit card</a> has expired
- You need to finish setting up your account (eg <a href="https://help.payzilch.com/en/articles/10896-what-id-can-i-use-to-sign-up">verifying your ID</a>)
- You shopped at a blocked retailer

<a href="https://help.payzilch.com/en/articles/14874-how-to-contact-zilch">Contact Customer Support</a> or, if you're logged into our app, you can start a <a href="com.payzilch.app://help?openChat=true" rel="nofollow noopener noreferrer" target="_blank">Live Chat</a>.

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<b> You might find these help centre articles helpful:</b>

<a href="https://help.payzilch.com/en/articles/6666-why-was-my-purchase-declined">Why was my purchase declined?</a>

<a href="https://help.payzilch.com/en/articles/19241-how-to-use-zilch">How to use Zilch</a>

<a href="https://help.payzilch.com/en/articles/162215-tap-and-pay-not-working">Tap and Pay not working</a>

- <a href="https://help.payzilch.com/en/articles/6666-why-was-my-purchase-declined">Why was my purchase declined?</a>
- <a href="https://help.payzilch.com/en/articles/19241-how-to-use-zilch">How to use Zilch</a>
- <a href="https://help.payzilch.com/en/articles/162215-tap-and-pay-not-working">Tap and Pay not working</a>

Zilch card not working? Here's why your payment might have been declined.

Why was my purchase declined?

Find answers and get help from Intercom Support and Community Experts

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