Zilch

If something doesn't seem right about your account, please get in touch as soon as possible either by <a href="https://help.payzilch.com/en/articles/14874-how-to-contact-zilch">contacting Customer Support </a>or <a href="com.payzilch.app://help?openChat=true" rel="nofollow noopener noreferrer" target="_blank">starting a Live Chat</a> in the app.

You should get in touch immediately if you experience any of the following:

<a href="https://help.payzilch.com/en/articles/6696-i-don-t-recognise-a-purchase">Unrecognised purchases</a>

Signs that someone else has accessed your account

Concerns that someone may have viewed <a href="https://help.payzilch.com/en/articles/8291-how-to-find-your-zilch-card-details">your card details</a>

Emails from Zilch when you didn't <a href="https://help.payzilch.com/en/articles/6586-how-do-i-sign-up-to-zilch">sign up to Zilch</a>

You've lost the device you use to view your Zilch card

- <a href="https://help.payzilch.com/en/articles/6696-i-don-t-recognise-a-purchase">Unrecognised purchases</a>
- Signs that someone else has accessed your account
- Concerns that someone may have viewed <a href="https://help.payzilch.com/en/articles/8291-how-to-find-your-zilch-card-details">your card details</a>
- Emails from Zilch when you didn't <a href="https://help.payzilch.com/en/articles/6586-how-do-i-sign-up-to-zilch">sign up to Zilch</a>
- You've lost the device you use to view your Zilch card

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<b>You might find these Help Centre articles useful:</b>

<a href="https://help.payzilch.com/en/articles/8616-how-do-i-change-my-account-details">How do I change my account details?</a>

<a href="https://help.payzilch.com/en/articles/160779-why-is-my-account-blocked">Why is my account blocked?</a>

<a href="https://help.payzilch.com/en/articles/17653-why-can-t-i-link-my-debit-card">Why can't I link my debit card?</a>

- <a href="https://help.payzilch.com/en/articles/8616-how-do-i-change-my-account-details">How do I change my account details?</a>
- <a href="https://help.payzilch.com/en/articles/160779-why-is-my-account-blocked">Why is my account blocked?</a>
- <a href="https://help.payzilch.com/en/articles/17653-why-can-t-i-link-my-debit-card">Why can't I link my debit card?</a>

Let us know if you spot fraud or unrecognised purchases on your account.

How do I report fraud?

Find answers and get help from Intercom Support and Community Experts

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