Zilch

If you spot a purchase you didn't make on your account, please contact us as soon as possible, either by <a href="https://help.payzilch.com/en/articles/14874-how-to-contact-zilch">contacting Customer Support </a>or starting a <a href="com.payzilch.app://help?openChat=true" rel="nofollow noopener noreferrer" target="_blank">Live Chat in your app</a>. 

Make sure it definitely wasn't you who made the purchase. You should check:

The store name – this can sometimes be different on a purchase

If a partner or family member used your card

- The store name – this can sometimes be different on a purchase
- If a partner or family member used your card

You should also double-check it's not a payment for a purchase you made some time ago, or a fee for a Zilch feature. Make sure it's not:

A <a href="https://help.payzilch.com/en/articles/6693-can-i-use-zilch-for-subscriptions">subscription payment</a>

A Zilch instalment for a <a href="https://help.payzilch.com/en/articles/66051-what-is-pay-over-6-weeks">Pay over 6 weeks</a> or Pay over 3 months purchase

A <a href="https://help.payzilch.com/en/articles/8427-is-zilch-free-to-use">Zilch fee</a> for <a href="https://help.payzilch.com/en/articles/6622-delay-a-payment-with-snooze">Snooze </a>

- A <a href="https://help.payzilch.com/en/articles/6693-can-i-use-zilch-for-subscriptions">subscription payment</a>
- A Zilch instalment for a <a href="https://help.payzilch.com/en/articles/66051-what-is-pay-over-6-weeks">Pay over 6 weeks</a> or Pay over 3 months purchase
- A <a href="https://help.payzilch.com/en/articles/8427-is-zilch-free-to-use">Zilch fee</a> for <a href="https://help.payzilch.com/en/articles/6622-delay-a-payment-with-snooze">Snooze </a>

If you think you've <a href="https://help.payzilch.com/en/articles/8644-how-do-i-report-fraud">spotted fraud</a> on your account, we recommend that you change your Zilch password. You can do this by<a href="https://help.payzilch.com/en/articles/20165-why-can-t-i-log-in"> logging out</a> of the Zilch app and then tapping <b>Forgotten Password</b>. You should also cancel your <a href="https://help.payzilch.com/en/articles/12604-how-do-i-link-a-debit-card">linked debit card</a> and request a new one from your bank.

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<b>You might find these Help Centre articles useful:</b>

<a href="https://help.payzilch.com/en/articles/6666-why-was-my-purchase-declined">Why was my purchase declined?</a>

<a href="https://help.payzilch.com/en/articles/160779-why-is-my-account-blocked">Why is my account blocked?</a>

<a href="https://help.payzilch.com/en/articles/162270-can-i-cancel-my-zilch-card">Can I cancel my Zilch card?</a>

- <a href="https://help.payzilch.com/en/articles/6666-why-was-my-purchase-declined">Why was my purchase declined?</a>
- <a href="https://help.payzilch.com/en/articles/160779-why-is-my-account-blocked">Why is my account blocked?</a>
- <a href="https://help.payzilch.com/en/articles/162270-can-i-cancel-my-zilch-card">Can I cancel my Zilch card?</a>

Checking unrecognised purchases

Keep your account safe