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I don't recognise a purchase
I don't recognise a purchase

What to do if you spot a purchase you didn't make.

Updated over a week ago

If you spot a purchase you didn't make on your account, please contact us as soon as possible, either by contacting Customer Support or starting a Live Chat in your app.

Checking unrecognised purchases

Make sure it definitely wasn't you who made the purchase. You should check:

  • The store name – this can sometimes be different on a purchase

  • If a partner or family member used your card

You should also double-check it's not a payment for a purchase you made some time ago, or a fee for a Zilch feature. Make sure it's not:

Keep your account safe

If you think you've spotted fraud on your account, we recommend that you change your Zilch password. You can do this by logging out of the Zilch app and then tapping Forgotten Password. You should also cancel your linked debit card and request a new one from your bank.

You might find these Help Centre articles useful:

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