Zilch not working in-store? There are a few reasons Tap and Pay might not work on your phone:
Your phone doesn't have NFC or this setting isn't turned on
NFC is the type of technology that lets your phone make contactless payments. Check in your phone's settings to see if NFC is available for your device, and if it's turned on.
Your digital wallet requires a PIN
You might need to use Face ID, Touch ID or to unlock your phone and enter your wallet's PIN before you can pay.
You're moving your phone too fast
Moving your phone too quickly or not holding it still can stop it from connecting correctly.
Your card wasn't added correctly
Adding your Zilch card to a digital wallet might require you to share a verification code. Please open your digital wallet and make sure you've completed all the steps to add your Zilch card details.
Your account is blocked
If you have a block on your card, for example, because you have too many overdue payments, or your card has been flagged for fraud, then you won't be able to make new purchases with Zilch.
Still need help?
Get in touch or start a Live Chat in the app if you're still having issues with Tap and Pay
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