If you think you can't pay back an upcoming instalment in time, just get in touch with us as soon as possible by reaching out to Customer Support or starting a Live Chat in the app.
I missed a payment
If you have late or missed payments, then your Zilch account may be blocked until you've paid them off. If these instalments remain unpaid for more than 60 days, then we may pass your account over to CRS who will help you create a new payment plan.
Where can I view my outstanding payments?
You can view your missed payments at any time in the app:
Open the Zilch app
Go to 'Purchases'
Will this impact my credit score?
Missing payments can negatively impact your credit score and cause your Zilch credit limit to go down.
You might find these Help Centre articles useful: