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I can't make a payment on time
I can't make a payment on time

Think you're going to miss a payment? We can help.

Updated over a week ago

Think you won't pay an upcoming instalment in time? We can help – just get in touch with us as soon as possible by reaching out to Customer Support or starting a Live Chat in the app.

There are a few ways we can help you stay on track, including:

  • Arranging a new payment plan

  • Changing the way you make a payment

  • Changing the date you make your payment

You can also reach out to an independent money adviser, or contact StepChange – a debt management charity that gives free impartial advice.

I missed a payment

If you have late or missed payments, then your Zilch account may be blocked until you've paid them off. If these instalments remain unpaid for more than 60 days, then we may pass your account over to CRS who will help you create a new payment plan.

Will this impact my credit score?

Missing payments can negatively impact your credit score and cause your Zilch credit limit to go down.


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