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What should I do if I suspect fraud?
What should I do if I suspect fraud?

Find out what to do if you’re worried you’ve spotted a fraudulent transaction

Updated over a week ago

If you suspect a fraudulent transaction, contact us ASAP. We’ll freeze your Zilch account to stop any further unauthorised activity and investigate your claim as quickly as possible. We’d also suggest you raise a claim with Action Fraud (the UK’s national fraud and internet crime reporting centre).

While we investigate, here are some things we recommend you do…

  • Change your password for other online service providers

  • Immediately cancel any stolen or compromised credit or debit cards.

How can I protect myself from fraud?

We want you to have the safest shopping experience possible, so here are a few handy tips to help prevent fraud.

  • If you’ve received an unexpected call, don’t give out personal details such as your password or PIN.

  • Never download software on to a device, even if you think you’re speaking with a trusted organisation.

  • If you’re unsure about the identity of someone who’s called you, hang up and call them back via the number advertised by the organisation.

  • When you move home, set up a redirection service so that any bills and bank statements are sent to your new address.

  • Use a shredder to destroy old or unwanted documents.

  • Don’t post personal information on social media and only accept invitations from people you know.

  • Contact Royal Mail if you think your post has been stolen.

  • Contact the appropriate organisation if you think your passport, driving licence or cards have been stolen.

Want to find out more?

Here are some trusted sources, where you can access more advice on staying safe online.

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