You can change the name, address or phone number on your Zilch app from your account settings:
Open the Zilch app
Go to My Account
Select Personal details
Select Edit next to your name, address or phone number
Enter your new details
For security, you can only change your address once you've had a Zilch account for three months and then only once every three months. Any phone number you add can't already be registered to another Zilch account.
The address on your account must match the billing address on any linked debit card you add to Zilch. So, if you update your address and then change your linked debit card, we'll decline it if it has a different billing address.
Name changes made in the app won't change the name that is officially registered to your Zilch account. If you want to change your legal name, just get in touch.
Still need help?
You can start a Live Chat in the app or get in touch with our Customer Support team.
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