We aim to complete your refund within 14 working days. This is because we have to wait for the store to confirm your order was returned and then send us the refund first, and then it can take up to 5 days for it to be transferred to your account. This time will be the same for online and in-store returns.

We'll still take payments for the purchase even if you're waiting for a refund – please make sure you make these to avoid missing instalments. Once the store confirms your return, we'll refund the cost back to you.

Head to our How do refunds work? article to learn more about refunds.

If you only return part of a purchase that you made with Pay over 6 weeks or Pay over 3 months, we'll lower the cost of one of your upcoming instalments by the refunded amount. Otherwise, we'll refund the amount directly to your linked debit card.

You might find these Help Centre articles useful: