When you sign up to Zilch, we'll ask you to share proof of ID along with a selfie. This is so we can be sure it's definitely you opening an account and not a fraudster trying to open an account using your details.
What proof of ID can I use?
We need a photographic ID to verify your identity, this can be:
A valid passport
A driving licence or provisional licence
A CitizenCard with a holographic PASS logo
UK birth certificate
Want to use your UK birth certificate? You'll need to select the Passport option. Our secure partner Onfido, which we use to verify your ID, looks for photo ID by default, so it might take a few tries for the system to accept the birth certificate. If that happens, just re-upload the document until it goes through.
What proof of address can I use?
You can use the following as proof of address – you can't use the same document for both proof of ID and address:
A utility bill from the last three months
A bank statement from the last three months
A council tax bill for the current tax year
A UK driving licence
A mortgage statement from your lender from the last year
A solicitor’s letter for a house purchase or land registry from the last three months
A council or housing association rent card for the current year
A tenancy agreement for the current year
An NHS-headed letter or other official document confirming a GP registration
I don't have physical proof of address
If you don't receive a paper copy of any of the above, please get in touch with the company or supplier and request a hard copy of the relevant document. Unfortunately, we can't accept screenshots of PDFs or documents you printed yourself at home.
You might find these Help Centre articles useful: