CRS stands for Credit Resource Solutions, the debt resolution agency that we may pass your Zilch account to when you have outstanding payments for more than 60 days.
If you're passed to CRS, you won't be able to make any new purchases with Zilch until you pay off your outstanding balance. CRS will work with you to create a payment plan so you can pay off your outstanding instalments as quickly and easily as possible.
Can I still pay in the app?
No, once we've passed you onto CRS, you'll only be able to make payments through the new payment plan they create for you.
Will this impact my credit score?
We'll only pass you to CRS if you've missed payments, and missing payments can negatively impact your credit score.
What about my IVA or DMP?
If you have an Individual Voluntary Arrangement (IVA) or Debt Management Plan (DMP), you can share this information with CRS who can add your Zilch balance to them.
Contact CRS
There are several ways to contact CRS:
Live Chat on their site: paycrs.co.uk
Phone: +441422 324510 (Mon–Fri 8am–6pm and Saturday 9.30am–12.30pm)
Still need help?
Get in touch or start a Live Chat in the app.
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