We're very sorry if you're dealing with a situation where you have to close someone else's account due to ill health or bereavement. We're here to help in any way we can.
You can contact us by:
Starting a Live Chat in the app (9am–6pm)
Calling us on +4420 3405 9775 (8am–7pm)
There are resources available to you to help if you are dealing with bereavement:
You might find these Help Centre articles useful: