Can't add your debit card to your Zilch account? There are a few reasons this can happen.
You're using an invalid type of card
There are some types of cards you can't add to your Zilch account, these include:
Corporate cards
Credit cards
Pre-paid cards
Curve and Revolut cards
Cards not from UK banks/UK currency
Your address doesn’t match
The billing address on your debit card must match the address on your Zilch account. If you need to change your details, you can do it quickly and easily in the app:
Open the Zilch app
Go to My Account
Go to Personal details
Tap edit next to your address
You can only change your address once every three months.
Your name doesn't match
Make sure you're using your own card that shows the same name as your Zilch account. If you're using a card from a joint account, make sure it's your card and not your partner's.
Your bank declined
Your bank may not allow you to add your debit card to Zilch. This isn't something we can control, so please get in touch with your bank directly.
Your card is expired
You can't link an expired card, but cards that are due to expire soon might also be rejected. Your bank should send you a replacement card before your expiry date, so please add your new card to your Zilch account.
Still need help?
Don’t worry, we’re here to help, contact our Customer Support Team via Live Chat between 9am-5pm, Monday to Sunday.
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