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Where's my refund?
Where's my refund?

How long your refund takes depends on your bank.

Updated over 2 weeks ago

We aim to process all refunds as soon as we can. Just so you know, there are certain steps every refund goes through:

  1. You successfully return the items you want a refund for (either in-store or by sending them back to an online store)
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  2. The store acknowledges a return and processes your refund
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  3. For in-store returns: Your store immediately processes your refund at the till
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    ​For online returns: Your store sends the money for your refund to Zilch (this usually takes around 2 days but can take up to 10 working days)
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  4. We send the refund to your linked debit card’s account (this usually takes 3-5 working days)

Your bank

We try to send your refund as soon as we can, but it can sometimes take your bank a bit longer to process it and add it to your bank account. We recommend you wait 5 working days to see if your refunds appear in your account.

The day you requested your refund

If you request a refund on a Friday then the weekend won’t count towards the 5 working days. This is also the case for bank holidays when banks aren’t open.

The store you purchased from

We can only send your refund to you once we’re received it from the store. This can sometimes take up to 10 days – if it takes longer than this, let us know and we can chase it for you.

Still haven’t received your refund?

You can get in touch with us seven days a week:

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