You can refund any Zilch purchase just as you normally would. Refunds for online purchases are usually completed within 3–5 days as we need the store to confirm they received your items and send the money to us first.
Refunds for in-store purchases are completed at the till, as soon as your items are received and the cashier asks you to tap your Zilch card. Please get in touch or start a Live Chat in the app if you're missing a refund.
Refunding Pay now purchases
Return your Pay now purchase as usual and we'll refund the amount back to your linked debit card.
Refunds for Pay over 6 weeks or Pay over 3 months
Return the purchase as usual and we'll refund any instalments you've already made and cancel any that were upcoming.
Partial refunds
If you only return part of an order, we'll reduce your upcoming instalment amounts by the refunded amount, or refund it directly to your linked debit card.
Are Rewards and fees refunded?
If you applied Rewards to a purchase and then returned it, we won't be able to refund your Rewards. We also can't refund any fees you paid such as Pay over 6 weeks/3 months or Zilch Anywhere fees. Read more about refunds for Rewards and fees.
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