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What to do in the case of bereavement
What to do in the case of bereavement

Find out what to do in the event of a bereavement

Updated over a week ago

If you’ve lost a loved one and need to close their account, we’re so sorry for your loss – we’ll do anything we can to help during this difficult time.

If you contact our Customer Support team via live chat or on 020 3405 9775 – whatever is easiest for you – they’ll ask you for your loved one’s mobile phone number or home address and a copy of the death certificate. Once we have these, our specialist team will take over and will contact you to confirm the account closure.

Declaring a bereavement isn’t easy. If you’re struggling, there are organisations that can act on your behalf. Below are some free services that can step in…

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