If your order hasn't arrived or is damaged on arrival, there are a few things you can do.
Contact the store
Zilch is only a payment method – your order itself is packed and posted by the store, so if you're having an issue with your items, please contact the store directly.
Make a purchase dispute
If you contact the store and don't get a response within 14 days, we can help you raise a purchase dispute.
Still need help?
Get in touch with Customer Support or start a Live Chat in the app.