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Problems with your purchase?
My order is missing or damaged
My order is missing or damaged

What to do if you're unhappy with an order.

Updated over a week ago

If your order hasn't arrived or is damaged on arrival, there are a few things you can do.

Contact the store

Zilch is only a payment method โ€“ your order itself is packed and posted by the store, so if you're having an issue with your items, please contact the store directly.

Make a purchase dispute

If you contact the store and don't get a response within 14 days, we can help you raise a purchase dispute.

Still need help?

Get in touch with Customer Support or start a Live Chat in the app.


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