Zilch

If your order hasn't arrived or is damaged on arrival, there are a few things you can do.

Zilch is only a payment method – your order itself is packed and posted by the store, so if you're having an issue with your items, please contact the store directly.

If you contact the store and don't get a response within 14 days, we can help you raise a purchase dispute.

<a href="https://help.payzilch.com/en/articles/14874-how-to-contact-zilch">Get in touch</a> with Customer Support or <a href="com.payzilch.app://help?openChat=true" rel="nofollow noopener noreferrer" target="_blank">start a Live Chat in the app</a>.

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<b>You might find these Help Centre articles useful:</b>

<a href="https://help.payzilch.com/en/articles/10456-how-do-i-raise-a-chargeback">How do I raise a chargeback?</a>

<a href="https://help.payzilch.com/en/articles/22022-how-long-do-refunds-take">How long do refunds take?</a>

<a href="https://help.payzilch.com/en/articles/21572-can-i-get-a-refund-on-fees-or-rewards">Can I get a refund on fees or Rewards?</a>

- <a href="https://help.payzilch.com/en/articles/10456-how-do-i-raise-a-chargeback">How do I raise a chargeback?</a>
- <a href="https://help.payzilch.com/en/articles/22022-how-long-do-refunds-take">How long do refunds take?</a>
- <a href="https://help.payzilch.com/en/articles/21572-can-i-get-a-refund-on-fees-or-rewards">Can I get a refund on fees or Rewards?</a>

What to do if you're unhappy with an order.

My order is missing or damaged

Find answers and get help from Intercom Support and Community Experts

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