Zilch

There are several ways you can get in touch with us if you're not happy with your Zilch experience. 

<a href="com.payzilch.app://help?openChat=true" rel="nofollow noopener noreferrer" target="_blank">Start a Live Chat</a> in the app

Email us a <a href="mailto:complaints@payzilch.com" rel="nofollow noopener noreferrer" target="_blank">complaints@payzilch.com</a>

- <a href="com.payzilch.app://help?openChat=true" rel="nofollow noopener noreferrer" target="_blank">Start a Live Chat</a> in the app
- Email us a <a href="mailto:complaints@payzilch.com" rel="nofollow noopener noreferrer" target="_blank">complaints@payzilch.com</a>
- Call us on +44 (0)20 3405 9775

We'll aim to respond to you within five working days to let you know we've received your complaint. Please allow up to eight weeks for us to fully investigate your complaint – we'll keep you updated on its progress.

I'm not happy with how you handled my complaint – what can I do?

Depending on the nature of your complaint, you might be able to contact the Financial Ombudsman Service and ask for an independent review if you're unhappy with our response. We'll let you know if this is available to you or not when we update you.

How to contact the Financial Ombudsman Service

+44 (0)800 0234 567 (free from landlines)

+44 (0)300 1239 123 (charged at a national rate)

- +44 (0)800 0234 567 (free from landlines)
- +44 (0)300 1239 123 (charged at a national rate)

<a href="mailto:complaint.info@financial-ombudsman.org.uk" rel="nofollow noopener noreferrer" target="_blank">complaint.info@financial-ombudsman.org.uk</a>

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You might find these Help Centre articles useful:

<a href="https://help.payzilch.com/en/articles/6666-why-was-my-purchase-declined">Why was my purchase declined?</a>

<a href="https://help.payzilch.com/en/articles/27274-why-have-i-been-referred-to-crs">Why have I been referred to CRS?</a>

<a href="https://help.payzilch.com/en/articles/41362-get-help-with-financial-difficulties">Get help with financial difficulties</a>

- <a href="https://help.payzilch.com/en/articles/6666-why-was-my-purchase-declined">Why was my purchase declined?</a>
- <a href="https://help.payzilch.com/en/articles/27274-why-have-i-been-referred-to-crs">Why have I been referred to CRS?</a>
- <a href="https://help.payzilch.com/en/articles/41362-get-help-with-financial-difficulties">Get help with financial difficulties</a>

Zilch's complaint procedure

I'm not happy with how you handled my complaint – what can I do?

How to contact the Financial Ombudsman Service