Missing Zilch Rewards?

Here's what to do if you get the wrong Reward amount.

Updated today

Every Pay now purchase you make with Zilch earns Rewards – they'll appear in your account immediately. If you didn't get your Rewards, or got less Rewards than you expected, you can start a Live Chat with our team in the app and we'll be happy to look into this for you.

Where are my refer a friend Rewards?

Rewards for referrals are only added to your account after your friend makes a Tap and Pay purchase in-store. They'll need to add their Zilch card to Apple Pay, Google Pay or Samsung Pay to do this.

I didn’t get my Rewards for the Zilch sign-up offer

Add your Zilch card to a digital wallet and make a Tap and Pay in-store purchase to earn your sign-up Rewards.

Can I get Rewards for Pay over 6 weeks purchases?

No, you can only get Rewards for Pay now purchases – you won’t get Rewards for using Pay over 6 weeks or Pay over 3 months.

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