How do I add a new debit card to my Zilch account?
Before you can start shopping, you’ll need to connect your debit card to your Zilch account. This’ll just take a few minutes. Follow these simple steps…
Via the Zilch website:
Log in to your account
Head to My Account
Click Debit Card and then Update Debit Card
Enter your new card details
You’re ready to shop
Via the Zilch app:
Open the Zilch app
Head to My Account
Click Debit Card and then Update Debit Card
Click Update Debit Card
You’re ready to shop
How do I update my address with Zilch?
Moving house? It’s a good idea to keep your personal details up to date so we can get in touch if we need to. To update your address, follow these simple steps…
If you’re a registered Zilch user…
Open the Zilch app
Head to My Account
Select Personal Details
Update your address
How do I change my phone number with Zilch?
If your phone number changes, let us know. It’ll only take a second (and it means we can stay in touch with the important stuff). Just follow these steps…
Open the Zilch app
Head to My Account
Click Personal Details
Type in your new phone number
If you’re logging in to the Zilch app from a new handset, you’ll need to contact our Customer Support team to update your details.
How do I change my name in the Zilch app?
Got a new moniker? Let us know. Changing your name via the Zilch app is super simple. Just follow these steps…
Open the Zilch app
Head to My Account
Click Personal Details
Update your name
Now we know you better, hurrah.