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How to stay safe when shopping online
How to stay safe when shopping online

These top tips will help protect you from online shopping scammers

Updated over a week ago

We all love shopping online but, with cybercrime on the rise, it’s essential to protect ourselves against fraudsters. Here are a few simple tips that’ll help…

Don’t fall prey to purchase scams

Found an offer that looks too good to be true? Unfortunately, it probably is. Criminals use cloned websites to trick you into thinking you’re buying from a genuine retailer – it’s called a purchase scam, and they often try to hook you in with heavily discounted prices. That’s why it’s important to do your research.

  • Read online reviews from organisations you trust to check sellers are genuine.

  • Look out for spelling errors, poor grammar and unusual contact details on their site.

  • Have they asked you to pay by bank transfer instead of a card payment? That's another red flag.

Protect your personal information

Heard of phishing, smishing or vishing? They’re all methods of identity fraud, where a scammer tries to trick you into sharing your personal details or account information via email, text or phone. Some important things to remember:

  • Zilch will never call you to ask for your personal details, pin numbers, card numbers or passwords – so do not share this information with anyone who claims to be from Zilch.

  • To check if a call is genuine, phone our Customer Support team on +44 (0)20 3405 9775 and we will confirm whether or not the call originated from Zilch. Our lines are open 9am–6pm every day.

  • Make sure you install your mobile’s latest updates, which helps prevent hackers gaining access to the information on your phone or other devices.

Want to find out more?

Here are some trusted sources, where you can access more advice on staying safe online.

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