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What happens if my refund amount is incorrect?
What happens if my refund amount is incorrect?

Find out what to do if the amount you’ve been refunded doesn’t add up

Updated over a week ago

Think there’s something wrong with your refund amount? Get in touch with our Customer Support team.

Live chat

The quickest way to get help is via live chat on our website or app. You’ll get an immediate response and be redirected to a member of our Customer Support team if needed. Live chat is online 9am to 6pm, Monday to Sunday.


If you’d rather pick up the phone, call us at +44 (0)20 3405 9775 between 9am and 6pm, Monday to Sunday.

FYI, we’re unable to refund the £3 Zilch Anywhere fee unless the original order was cancelled by the retailer within 24 hours.

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