All Collections
Purchases
Why was my Amazon purchase declined?
Why was my Amazon purchase declined?

Shopping with Zilch on Amazon? Find out why your card might have been declined and what you can do to get shopping

Updated over a week ago

If your card is declined when shopping with Amazon, don’t worry – we’ve got some things you can try.

First of all, make sure you’re following these steps:

  1. Make sure your Amazon basket is empty

  2. Log in to your Zilch account via the app or website

  3. Tap the Amazon tile on the storefront

  4. Choose Pay over 6 weeks or Pay now

  5. Click Enable card

  6. You’ll be taken to the Amazon website, so you can start filling your basket

  7. When you’re ready to checkout, simply copy your card details over from the app

Still struggling? Remember, your basket needs to be empty before you enable your card. If the transaction is declined, check you’ve emptied your basket and try again.

You can find more reasons why your purchase might have been declined here.

Did this answer your question?