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What should I do if I'm unable to repay my instalments?
What should I do if I'm unable to repay my instalments?

Don’t struggle with financial worries alone – the Zilch team is here to help. Here’s what you can do if you can’t afford to make a payment

Updated over a week ago

If you’re worried you can’t afford to pay your loan instalments, please contact us as soon as you can – we're here to help. You can do this via live chat in the Zilch app or on our website when you’re logged in.

Our team will give you a few options to take control of your payment plan. These could include:

  • Arranging a new payment plan

  • Changing the way you make a payment

  • Changing the date you make your payment

  • Snoozing your due date

You can also reach out to an independent money adviser. We’ve partnered with StepChange – a debt management charity that gives free impartial advice.

You can also contact one of the organisations below.

https://www.citizensadvice.org.uk/

https://www.moneyhelper.org.uk/en

https://www.stepchange.org/

https://www.nationaldebtline.org/

https://www.payplan.com/

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